The right of withdrawal

Is regulated by law if the customer-consumer (ie a natural person who purchases the goods for purposes not related to their professional activity) has the right to withdraw from the purchase contract for any reason.

To exercise this right, the customer must send a communication to Officina della Cialda s.r.l within 10 working days from the date of delivery of the goods.

This communication must be sent by REGISTERED MAIL with return receipt addressed to:


Via Castagnari 5/A

Poncarale (BS) - 25020


Customers who purchase with VAT cannot exercise the right of withdrawal

Method of withdrawal

The right of withdrawal is subject to the conditions of Article 67 of the Consumer Code:

If the goods have been delivered, the consumer is obliged to return them or make them available to the professional or to the person designated by him, in accordance with the terms and time laid down in the contract. However, the time limit for returning the goods may not exceed ten working days from the date of receipt of the goods. For the expiration of the term, the goods are returned at the time of delivery to the post office or to the forwarder.

For contracts concerning the sale of goods, where the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal. However, it is sufficient that the good is returned in normal condition, as it has been kept and possibly used with the use of normal diligence.

The only costs payable by the consumer for the exercise of the right of withdrawal pursuant to this article are the direct costs of returning the goods to the sender, where expressly provided for in the contract.

All items purchased at Officina della Cialda s.r.l can be returned and replaced with other items of the same amount within 10 days from the date of receipt.

When the right of withdrawal lapses (Article 55 of the Consumer Code)
The right of withdrawal provided for in Articles 64 and following, as well as Articles 52 and 53 and paragraph 1 of Article 54 does not apply:
contracts for the supply of foodstuffs, beverages or other household goods for daily consumption supplied to the consumer’s home, place of residence or place of work by distributors who carry out frequent and regular tours;
contracts for the provision of services relating to accommodation, transport, catering and leisure, where, at the time of conclusion of the contract, the trader undertakes to provide such services on a specified date or within a predetermined period.

Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal provided for in Articles 64 and following in the following cases:
of the provision of services whose performance has begun, with the agreement of the consumer, before the expiry of the period provided for in Article 64, paragraph 1;
for the supply of goods or services whose price is linked to fluctuations in the rates of the financial market that the trader is not able to control;
for the supply of goods made to measure or clearly customized or which, by their nature, cannot be returned or are likely to deteriorate or be rapidly altered;
for the supply of audiovisual products or sealed computer software, open by the consumer;
of provision of newspapers, periodicals and magazines;
of betting and lottery services.

For more information see the legal text available on the House of Representatives website

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